This section may help you with any questions you have. If there is a question we haven’t covered then please do not hesitate to call us on 0207 193 1164.
Is there an age limit for Hard Rock Hell?
Hard Rock Hell is an over 18s event.
When will I receive my tickets?
Hard Rock Hell is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.
Do I need ID?
All guests are required to bring photo ID.
What time does check-in begin?
Check-in for “Hard Rock” Customers will be from 11am.
Check-in for “VIP” Customers will be from 11am.
Check-in for “Royalty Customers” and Dark Circle Members will be from 11am
What time does the Hard Rock Hell officially close?
Hard Rock package guests will be expected to leave the site at 11am on Sunday. and VIP and Royalty packages from 12pm.
If you choose to have the express check-out option you are free to leave when you are ready. If you take the express check-out option and damages are found after you have left we will be within our rights to charge you for any unreported damage caused. However, if you prefer for your room to be checked for damages, please advise main reception and we will send a security officer to check your accommodation. Once checked, your card authorisation will be released and you are free to leave.
I want to book but can't afford to pay in full - can you help?
We are now able to take deposits payments if bookings are made prior to 12th August 2019. Deposits are £60 per person To pay balances, please contact us on 0207 193 1164.
Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don’t drive – everything on site is within walking distance.
I’d like to record/film/photograph one of the sessions. Is this permitted?
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband, can I get a replacement?
To replace a wristband that has been reported lost, there is a charge of £55. You will need to bring ID to main reception to be issued with a replacement.
Is there anywhere I can get internet access?
There are wifi hot spots on all parts of the site, but this is an outsourced service, and costs approximately £7 per day per device.
Is there a charge for parking?
All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner’s risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle. Day ticket holders may have to park outside of the site depending on the availability of space.
If I feel unwell, is there anybody on site who can help me
There will be a medic on site at all times. The medic’s number will be displayed in all public areas, and they can also be called by security and reception staff.
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.
How do I cancel my booking?
To make a cancellation, please email us at firstname.lastname@example.org See terms and conditions for cancellation charges.